Peter Griffiths, Keithley's director of applications engineering, explains, “Many of our customers raise many of the same product and applications questions. The user forum provides instant, round-the-clock access to many of the answers they need to do their jobs. If something hasn't already been addressed in the forum, a user can post a question and get an answer quickly, either from a Keithley expert or from another user who has solved a similar problem. For users, that means help when they need it – not just during normal support hours.”

The forum is logically organized by standard product descriptions and application types to help visitors quickly find the most up-to-date information available on specific topics. The product support section includes boards devoted to Source Measurement Units (SMUs), semiconductor test products, digital multimeters (DMMs), specialized power supplies, switch systems, low level measurement and sourcing, other instrument products, data acquisition products, accessories, software, drivers, and hardware service and support.

The application support section covers topics such as low current, low voltage, Hall Effect, organic device, nanotechnology, solar cell and resistivity measurements, as well as emerging technologies such as graphene, high voltage discretes for power switching, high brightness LEDs, hybrid automotive electronics, memory (including flash, phase change, NVM, resistive), and display technologies.

The user forum is the latest addition to Keithley's expanding list of customer support programs. In addition, the company has developed a growing list of “how-to” videos designed to help customers make the most productive use of their instrumentation. These videos can be viewed on YouTube's Keithley Instruments channel: http://www.youtube.com/user/KeithleyInst.

Visit Keithley Instruments at www.keithley.com